Your privacy is important to us
Privacy Policy
Australian Health Management Group Pty Limited (ahm) is subject to the Privacy Act 1988 and complies with the principles for handling your personal information.
You can contact us anonymously. However, if you choose not to be identified we are very limited in our ability to insure you, pay claims or offer you services.
Your privacy and personal information is important to us and we will do each of the following:
- Only collect, use and disclose personal information about you that is required in the provision of information about or the promotion or delivery of our products and services to you; administration of ahm’s business; business analysis; or to meet any legal obligations imposed on ahm (Purpose).
- Only disclose your personal information to third parties for a Purpose and with whom we have entered into an agreement that gives you (or that the law requires to give you) at least the same level of protection to your personal information as we do.
- Only use de-identified information for any statistical or other analysis or similar research purposes.
- Only disclose your information to a third party in connection with a product or service offered by that third party with your prior consent.
- Only transfer your personal information outside Australia or health information outside New South Wales if it is in accordance with the law and is necessary for any of the following:
- To prove your cover with another private health insurer and to confirm waiting periods have been served.
- To investigate claims.
- For the administration or delivery of health insurance, health management programs , dental services and related products and services.
- Use only fair and lawful ways to collect personal information. Sometimes we may need to collect sensitive information from third parties such as doctors or hospitals so we can assess risks or process claims. We may also need to ask for it from another private health insurer, if you are looking to transfer your policy. We may contact a service provider who has treated you in the past, if the information is likely to be relevant to your current treatment.
- Collect personal information directly from you if it is reasonable and practicable to do so.
- Allow the principal policy holder (the person who is responsible for paying the premium) to have complete information on all aspects of the policy, including benefits claimed under the policy. This may include disclosing your sensitive information. This is required under our contract with the principal policy holder. We send all communications on policies that cover more than one person to the address supplied by the principal policy holder.
- Take reasonable steps to ensure the personal information that ahm collects, uses or discloses is accurate, complete and up-to-date. If you need to update your contact details, please let us know.
- Take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.
- Take reasonable steps to destroy or permanently de-identify personal information if we no longer need it for any purpose.
- On request, we will give you access to the personal information we hold about you. If any personal information we hold about you is out of date or inaccurate, we encourage you to let us know, and ask us correct it. If we cannot deal with your request, you will receive our reasons in writing.
If you want to complain about an interference with your privacy by ahm, you can visit an ahm office, call ahm on 134 246, write to ahm member feedback, Locked Bag 1006, Matraville, NSW, 2036 or email us. We will do our best to resolve your complaint as quickly as possible. If you are not satisfied with our response to your complaint, you can refer the matter to the Federal Privacy Commissioner:
Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.
Telephone: 1300 363 992
Web site information collection and dissemination practices
We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our web site. We analyse our web site logs to improve the relevance of content featured on the site. While these logs are IP identifiable, no attempt is made to link them with any individuals that browse the site. The site uses cookies simply to ensure a persistent client state. We also send session numbers and keys as cookies to ensure that your connection, when using our online services, is kept as secure as possible.
Registration Forms
The site’s registration form requires users to provide contact information (such as name; email; and postal address). This information is stored on a database that allows us to send out email list updates and serves as a mechanism for members to sign-on to our online services (refer below). The contact information is also used by us to get in touch with the site visitor when necessary.
Online Forms
This site uses forms for customers to request information and transact with the fund. We collect information (such as email address); financial information (such as account and/or credit card numbers); and demographic information (such as postcode or age).
External links
This site contains links to other sites. We are not responsible for the information handling practices or content of these external sites but we do endeavour to monitor these sites to ensure that they are appropriate to our site, its visitors and members.
Discussion Groups (mailing lists)
This site makes discussion groups available to its users (mailing lists). Any information disclosed in this media becomes public information and you should exercise caution when deciding to disclose your personal information. Your email address is not publicly available to anyone until you send a message to these lists. At this point, visitors are informed that they may reply personally if they feel a reply to the list is inappropriate.
We also maintain several email lists to keep subscribers informed about areas of specific interest. Individuals must request to join our mailing lists by signing up through our web site. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone.
Web site access by children
This site encourages children to obtain their parent’s permission before sharing personal information online.
Your contact details
We recommend that you notify us if you change your address or contact details as soon as possible. This will help us to maintain your privacy by ensuring that any communications are sent to the correct postal address, email address, or telephone number.
For further information on changing your address, please see our section on About your membership.
For further information about the contents of this statement, please contact us on 1300 366 868, or email us.
ahm Spam Policy
Australian Spam Legislation
Australian Health Management Group Pty Limited (ahm) is committed to only sending commercial electronic messages with consent and to complying with the Commonwealth Spam Act 2003
What is Spam?
Spam is the common term for electronic ‘junk mail’ – unwanted commercial electronic messages.
The Spam Act 2003
The Spam Act 2003 provides the requirements for the sending of legitimate commercial electronic messages and prohibits the sending of unsolicited commercial electronic messages, whether by email, instant messaging, short messaging service (SMS), or multimedia messaging.
Compliance
ahm has educated its staff on the requirements of the legislation and implemented guidelines for sending commercial electronic messages. ahm also has good security practice measures in place to ensure that our system or network is not “spoofed” or used by others to send Spam and to deal with messages that are sent by mistake.
ahm does not use electronic address harvesting software or lists that have been generated using such software, in connection with sending unsolicited commercial electronic messages.
ahm will only send you electronic messages with your consent, including consent inferred from our existing relationship. For example, as a member of the fund, where we communicate with you in relation to your membership or benefits of the fund.
Unsubscribing
You are able to unsubscribe from any ahm mailing list.
You can request to be removed using the unsubscribe facility contained within each electronic communication. Alternatively, please email info@ahm.com.au or call ahm on 134 246 providing details of the communication which you no longer wish to receive and request to be removed from that mailing list.
If you have any questions about ahm and our compliance with the Spam Act, or if you want to report any suspected spamming activity, please contact us on 134 246 or email us. We will investigate the matter promptly and advise you of the results. If you are unhappy with our response, you can lodge a complaint with the Australian Communications and Media Authority.
Last updated 28 March 2008