How to claim online

Claim when you want, where you want

Our online claiming service allows you to easily claim most paid extras services, including routine dental, from the comfort of your chair!

Simply register online and most prepaid extras claims can be processed straight away with your benefit deposited into your HandyClaim account within 2 working days. A combined limit of $500 applies for online claims and TeleClaims.

Please note: To claim for medical gap or high-cost dentistry, please download a claim form and submit the claim by mail.

Register for our online services

Registering is easy - just enter your membership number and some personal details, then pick a secure password to access online services any time you like. Once you have registered for online services, you can access a range of tools to allow you to do online claiming, check your benefit limits, look at your previous transactions with us, view or edit your membership details, and much more! 

Register now!

Nominate a HandyClaim account

We can pay your benefits straight into your nominated bank account if your claim is for a service which has already been paid for. If you haven’t already provided this information, you can register for HandyClaim online.

Alternatively, download a payment form and complete the Handyclaim section. Send it free of charge to Australian Health Management, Reply Paid 75885, Matraville NSW 2036. If you have any questions, please contact us.

Already registered for online services and handyclaim? To make a claim, login here.

Using Online Claiming

Adding your claim items

Simply follow the prompts by entering details of each extras claim item in the following sequence:

  1. Patient details - who the claim item is for and the date of service.
  2. Provider details – what the provider does e.g. massage, and their postcode.
  3. Service details - the type of service and the cost.

Step 2 contains a handy shortcut for choosing your provider; ‘My Providers’. This lets you choose one of the providers you’ve recently claimed for from a list.

If you need to go back to a previous screen, please use the back button in the claim window. Do not use the Back button in your browser as this will exit you from the claim form.

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Review & Edit Claim Items

After entering each claim item, you have a number of opportunities to review the details and make changes if necessary:

  1. Once you've completed each step, you can go back and edit that step. These details are displayed at the top of the claim window.
  2. After you've completed all 3 steps for a claim item, you'll see a summary of the details entered and you can make changes, then continue to enter another claim item, or submit all claim items entered so far for processing.
  3. If you enter another claim item, you'll notice that any previous claim entries are listed on the right hand side of your screen for ease of reference, and can be edited or deleted as you need to.

Once you've entered all items for this claim and have confirmed all details are correct, select the 'submit claim' option so your claim can be processed.

Payment of Benefits

Once your claim is processed, your benefit will usually be deposited into your nominated HandyClaim account within 2 working days.

You can choose to download your claim confirmation letter or alternatively we’ll send you a confirmation letter in the mail with a reply paid envelope.

If you're printing out your claims letter, post your letter (including the receipts) free of charge to Australian Health Management, Reply Paid 75885, Matraville NSW 2036.

If you requested a confirmation letter in the mail, please return this letter with your receipts in the reply paid envelope provided as soon as you can. The quicker you send in your receipts, the sooner you’ll be able to claim again.

Please note: we can only process claims online for services that have already been paid for. We're also unable to return any original receipts but we can issue a copy if required.

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Outstanding Claims

Have you got any outstanding claims that you need to post us the receipts for? Use this simple service to review the status of your claim and if needed print the claim letter to send to us with your receipts.

Reconcile Claims »

Help with your Claim

Find out more about how to make a dental claim.

Should you need more information about online claiming, please check our Common Questions, or contact us via email.

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