Total Care Program

The Total Care Program provides telephone assistance for people with chronic or complex health problems requiring extra support. The program encourages participants to improve their health through the identification of lifestyle risks, goal setting, and improved self-management of their condition.

The program aims to improve the health of participants in order to reduce unplanned hospital admission and reliance on the health care system. The Total Care Program endeavours to deliver improved quality of life and reduce the burden on carers by assisting clients in:

• improving self management,
• taking responsibility for lifestyle health risks where possible, and
• making appropriate use of community services and support networks.

Conditions

Conditions typically targeted for this program include:

• Circulatory system disease
• Digestive system disease
• Neurological disease
• Respiratory disease
• Diabetes
• Chronic pain
• Cancer/Palliative care
• Multiple medical conditions

Services

The services provided within the program include:

• Inbound and Outbound telephonic support by Registered nurses
• A comprehensive book on how clients can live a healthy life with a chronic condition
• Links to websites for information and support about the individuals condition

Case Study

This case study outlines the outcomes for a female participant aged 61 years. View case study »

For more information about the Total Care program, please contact us.