Make the most of your Health Cover
Get the most out of your Extras cover
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Extras cover helps you pay for the everyday costs of staying healthy such as going to the dentist, getting glasses or even natural therapies like naturopathy and health management programs*. But are you making the most of your cover?
Know what you're covered for
We want to help you get what you're entitled to. If you're unsure of what you get on your policy, call one of our friendly Customer Service Officers on 134 246. They'll gladly help you understand what you're covered for and help you with a health cover check to make sure your cover is still the best one for your needs. Alternatively, download the latest copy of your policy document »
Help to reach your health goals
Are you interested in knowing what your health age is? Depending on your level of cover*, you may be eligible to complete an online health evaluation survey. Calculate your 'health age' when you answer simple health and lifestyle questions. It's also a great way to identify health risks and start an action plan to prevent them by enrolling in one of our health management programs*.
Take the survey »
More about health management programs »
* First Step members aren't eligible for Health Management Programs. Why not upgrade today?
Online member services
If you register for online member services, most of your paid Extras claims up to $500 can be processed online straight away. Your benefit will usually be deposited into your HandyClaim account within two working days.
Before you claim, there are a few things you'll need to have ready:
- Your claim details:
- your receipt
- your membership number
- the date the service was provided (Services that were provided more than two years ago aren't claimable.)
- the details of the service provider
- the name and type of service provided, and
- the cost of the service.
- A nominated account to have your claims paid into. To set up this HandyClaim account, simply log onto online member services and register for HandyClaim online »
- A combined limit of $500 applies for online claims and telephone claiming (TeleClaims). Once you send us your receipts your online/TeleClaim limit is reset.
Registering for online services is easy! Once you're registered for online services, you'll be able to claim most Extras online, check your benefit limits, look at your previous transactions with us, view or edit your membership details, and much more!
Register now »
Health cover check
As you grow older, your needs change. To make sure your health cover suits you right now or to plan for the future, get a health cover check. Our friendly Customer Service Officers can help you make sure that you're on the best possible level of cover to suit both your needs and budget!For more information on your cover, download the latest copy of your policy document or give us a call on 134 246.
* First Step members aren't eligible for Health Management Programs. Why not upgrade today?